On the road from training to application: virtual coaching

Have you ever gone to a great course or workshop, been inspired by what you learned, and have every intention of putting your new knowledge into practice as soon as you got back to work?

Have you also experienced finding a mountain of work awaiting you after the inspiring course — and as you dive into catching up on that week away, you find yourself going back to your usual practices, and that you were unable to put what you learned into practice?

Have you been to the inspiring course, been able to summit the mountain of waiting work and had trouble explaining the new concepts to your colleagues and supervisors so that you can put the new practices in place?

Over the past two and a half years, LINGOs has deployed virtual coaching as an effective and cost-efficient performance support and learning transfer mechanism for global participants of the LINGOs Project Services learning programs.  We saw the need for performance support after the first very successful training courses in our work with World Vision’s Southern Africa Regional Program to build capacity in project management.

Knowledge & skills alone don’t lead to behavior change

We all know that knowledge and skills alone are insufficient to lead to a change in behavior –think of all the anti-smoking and “just say no” campaigns!  While the vast majority of participants successfully passed the PMD Pro 1 online exam, the leaders of the program initially saw relatively low application of the newly learned tools and approaches in the participants’ daily work.

While first piloted in Africa, we’ve done more virtual coaching in Latin America. “Coaching is a necessary complement to any training process,” said LINGOs Senior Facilitator Juan Manuel Palacios. “Without it, you can’t expect change — you can’t ensure transfer of knowledge, change in behavior or achievement of intended organizational outcomes.”

Coaching for performance support & learning transfer

Coaching is a widely-used performance support and learning transfer tool. It is a particularly good approach when participants are asked to develop an action plan at the end of their course work.

Traditional, in-person coaching involving high costs and time for both trainers and participants to travel to a central location was not an option, especially as much of the Project Management Training was offered through a blend of virtual classrooms and other on-line platforms. LINGOs began to offer virtual coaching as a strategy to give learners a chance to apply new skills and receive additional instruction and guidance when they came up against real-world challenges.

We built coaching into the Latin America work that we’re now completing with the GEPAL Project (Gestión en Administración de Proyectos en América Latina) with the Interamerican Development Bank’s Multilateral Investment Fund (MIF) and in additional project management capacity work we’re doing with Catholic Relief Services (CRS), ChildFund-Americas, Islamic Relief,  Mercy Corps,  Oxfam GB, PATH, as well as with World Vision.

Technology improving, but still a limiting factor in parts of Africa

“Technology is improving monthly in African cities,” said Roger Steele, LINGOs Senior Project Manager, who has led training efforts with World Vision, CRS and PATH in Africa.  “Virtual coaching is becoming a very viable option.”

Based on the circumstances of each training cohort, LINGOs has used various technological options for virtual coaching including,

  • Groups that trained in a face-to-face environment participating via World Vision’s HoTSpots in Southern Africa,
  •  Individuals in disparate locations logging into the same virtual classroom platform in which they received training online,
  • Participants connecting via Skype when their internet connections were unable to support connections to a virtual classroom.

Roger noted that “participants are often eager to join online sessions but technology access and literacy is still limited in places. Some participants got their first email account to be able to participate in virtual coaching after a face-to-face workshop.”

“At PATH sometimes our people gathered informally around one person with a computer with a good connection and speakers,” noted Julie Baker, Trainer and eLearning Developer, who has overseen the PATH effort to strengthen staff skills among 54 participants in Kenya and Tanzania.

In Latin America, internet access has not been a limiting factor. Through the GEPAL project, LINGOs and partner organizations trained to facilitate training and coaching sessions have found no significant barriers in Brazil, Panamá or Guatemala. However, participants in Paraguay on some occasions did have some connectivity difficulties accessing the sessions offered on the Blackboard Collaborate virtual classroom platform.

Multiple modalities same objective

In the African context, the coaching approach has been more formal. Starting about a month after training, taking the PMD Pro1 online exam and developing an action plan, participants have had the opportunity to engage in virtual coaching sessions. The sessions, held in the Blackboard Collaborate Virtual Classroom, have provided structured review of different tools and an opportunity to share concerns and questions, and to problem-solve ways to remove obstacles to using the tools.

“In one session, a participant shared her concern specifics of where to keep the project’s issues log,” said Julie Baker. “The group and coaches explored advantages and disadvantages of whether to keep it on a Sharepoint® site versus a local network; who puts the data in the document, and how to make it work day-to-day in that particular situation.”

In the Latin American experience in GEPAL, however, after the training, certification exam and action plans are complete, the groups that trained together start looking at project management tools in which the participants are interested in implementing in their organizations.  They’ve generally started with design, monitoring and evaluation tools. “One participant provides the coaches with a real project to use as case study for coaching,” said Juan Manuel.

Brazil coaching group develops proposal
Participants from AVAPE (The Association for Valuing Persons with Disabilities), had already identified stakeholders and needed to work specifically on the design of a project and develop a proposal (including a logical framework). During ten hours of coaching, the entire group built the logical framework with results, objectives, M&E indicators and assumptions to prepare a proposal for donor. In this case, the group of coaching participants included the project’s donor as well as a consulting group brought in to develop the proposal. Fun follow up fact, this proposal has been presented and will be funded for AVAPE to implement.
Panama plans project transitions
In the coaching we did with the Panamanian group, a participant provided a case where she was working on the project transition and sought coaching on how to build transition planning into the finished project.

Coaching on adapting to local reality

The follow-up coaching allows participants to gain insights into the adaptation of tools. “It provides an opportunity to reinforce learning and adapt tools to specific situations, gaining ideas and inputs from other participants who don’t know an organization as well,” according to Juan Manuel.

“Our Country Leader reports a big uptick in use of the RACI matrix,” said PATH’s Julie Baker. “There was lots of conversation in the coaching session on how to customize it, including additional columns to make it work even better for our reality.” She noted that the coach was able to share an example from another organization where they’d added a new column.

The final product of this learning process (from training to coaching) is to facilitate participants’ ability to apply tools in different contexts, for different projects. “After all,” said Juan Manuel, “you don’t need to have the tools in place when you start the project.  You can adapt the tools at any phase of during the life of the project.”

Coaching makes the difference

Perhaps the clearest case of the benefits of virtual coaching happened in Mozambique. LINGOs provided face to face training but between connectivity challenges and a lack of familiarity with standardized testing, none of the participants were able to successfully complete the online exam.

However, after a process of self-directed learning, Bento Guilovica sought personal coaching from Juan Manuel. “The coachee MUST be interested and motivated to learn,” pointed out Juan Manuel who provided 8-10 hours of virtual coaching via skype.  Bento went on to become a trainer of PMD Pro, who each day after delivering face to face training, was coached through his specific questions on tools and approaches. At the end of his first course, 70% of Bento’s students passed the PMD Pro exam.

Communities of practice

The virtual coaching sessions are creating networks of people using and adapting tools in the real world.  “The community of practice can be used for advice and, guidance on how individuals and organizations have adapted or used different tools,” said Juan Manuel.

PATH is preparing to explore additional ways to foster ongoing communities of practice around project management. Roger Steele noted that “a culture of online interaction will evolve and is improving.” There’s more learning to do in the area of strengthening virtual communities and exploring additional ways of coaching and performance support.

Readers are welcome to join the large and growing international community of practice, with over 2800 individuals interested in project management for development, via the open PM4NGOs group on LinkedIn.

Coaching process encourages participants to apply and share learning

When we went to the Training of Trainers course in PMDPro in Panama, I thought it would be just one more course…,” said José Salvador Aquino Manzo, Mercy Corps– Guatemala M&E Officer. However, the reality of a more comprehensive approach that included coaching is much more.

José Salvador was so inspired by the learning process that in record time, he recruited 40 fellow Mercy Corps staffers and program partners in Guatemala to go forward to strengthen Project management skills in PMD Pro.

 

For more on LINGOs Innovations in project management capacity building, please see

1.      Blended learning blog https://lingos.wordpress.com/2012/08/13/blended-approach/

2.      What’s project management got to do with international women’s day https://lingos.wordpress.com/2012/03/05/pm-training-_women/

3.      What’s your product  https://lingos.wordpress.com/2011/05/16/what%e2%80%99s-your-product/

4.      Are NGOs in Southern Africa ready for eLearning  https://lingos.wordpress.com/2011/02/28/are-ngos-in-southern-africa-region-ready-for-elearning/

 

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Coaching for Results and Consumer Protection & Financial Education in Microfinance Courses Win in 2nd eLearning Global Giveback Competition

March 24 (Orlando, FL)

Eric Berg, Executive Director of LINGOs thanked all the eLearning volunteers who developed courses for LINGOs members and announced the eight finalists and two winners of the second eLearning Global Giveback Competition today at the eLearning Guild’s Learning Solutions Conference and Expo.

Through the first two eLearning Global Giveback competitions, instructional designers and eLearning developers have created over 50 online courses as volunteers for international non-profit organizations. These courses will help the global staff of LINGOs member agencies, do their good work in the fields of humanitarian relief, development, conservation and social justice even better.

The winner in the individual developer category is Amanda Warner, who created the course “Consumer Protection and Financial Education in Microfinance” for ACCION, a microfinance organization based in Boston. The course launched publically late last month as part of the SMART Campaign. In its first month online, the flash-authored course hosted almost 500 views.   

 Screenshot from Client Protection Simulation

  

The winning course in the corporate developer category is “Coaching for Results,” created by Illumina Interactive, Inc. and EnVision Performance Solutions, Inc. for LINGOs member Management Sciences for Health, based in Cambridge, MA.  

The Finalists in the second competition in the individual developer category are:

Volunteer Finalist Course Title Agency
Scott A VanDeKeere Code of Conduct Save the Children
Suzanne Davies and Aparna Jadhav HFHI Values in Action Habitat for Humanity International
Mikaron Fortier  and  Kim Correll Managing your Business Expenses at The Nature Conservancy The Nature Conservancy
Kathy Jeep Pretesting Social Marketing Messages Population Services International (PSI)
Susan Lichtig and Rob Gahagan PSI Ethics Training PSI

 

 

 

 

 

Finalists in the Corporate Developer category are:

Bonnie Taylor/ISDiva A Primer to the Global Fund PSI
Quicklessons How to Design a Team Building Workshop ACDI/VOCA
WITS Interactive Pvt. Ltd. A Values Driven Workplace – Living Our Values at ACCION ACCION

 

 

 

See the courses

The winning and finalist courses are available for viewing on a showcase portal: http://lingosglobalgiveback.org/

Volunteer and Agency Perspective

This is winner Amanda Warner’s second time participating in the eLearning Global Giveback and her second time partnering with microfinance not-for-profit ACCION, whose mission is to give people the financial tools they need to work their way out of poverty. Her first course, “Build, Manage and Improve Credit” is available online not just to the global staff of ACCION, but to the general public. “It’s so motivating to see the course in action,” said Warner, who estimates she spent between 180 and 210 hours developing this year’s winning course.

“It was great to play with different ideas, and work on a totally different type of content from my day job,” she said. Warner took reams of ACCION’s existing face-to-face course materials, spread sheets, word documents, published guides and other resources and developed a proposal for an engaging, interactive simulation.

ACCION Representative Amy Stewart worked with Warner on this year’s individual winning entry as well as with corporate entry Finalist WITS Interactive, who created a custom-course for ACCION “A Values Driven Workplace – Living Our Values at ACCION.” Stewart is grateful to both developers, and to LINGOs and the eLearning Guild for organizing the competition.  “There is no question that these courses add value to ACCION,” she said.

Jude Griffin of Management Sciences for Health (MSH), the health organization benefitting from the corporate category first place course agreed. “The experience of working with Illumina Interactive and EnVision Performance Solutions was fantastic,” she said. “They took the moodle platform and pulled in other tools. They showed it’s a viable way to use multiple software elements and make a really interactive learning.

Screenshot from pilot version of Coaching for Results Course

This course will help people understand what’s possible.” Michael Getz, of Illumina Interactive noted “the course was a springboard opportunity to push the envelope in terms of learning experience,” he said. “We used a creative approach to the blended learning environment: adding value and content to the core content that MSH provided.” The course is built in moodle, and includes quizzes and engaging interactions through Ariculate, surveys and polls via survey monkey.

Irene Stern Frielich, founder and president of EnVision Performance Solutions, Inc., worked with MSH and Illumina Interactive to develop the instructional design for the course. Speaking for both companies, Frielich said, “we both believe in giving back. This was a great opportunity to demonstrate for MSH some new and interesting ways to create learning.” Getz and Frielich estimate that they and their colleagues spent 475 hours developing the interactive coaching course.

Judging

Agencies entered the courses into the competition and provided a first round of judging on ten criteria. The top courses in each category were then sent to an international panel of seven elearning experts based in four countries. The international panel of judges reviewed each of the top courses on eight criteria and selected the top courses from each of the two entry categories. The eLearning Guild and LINGOs are enormously grateful to this year’s panel of judges.

Jane Bozarth, Columnist Learning Solutions Magazine

Greg Davis, Precision eLearning

Linda English, eLearning for Kids

Jane Hart, Center for Learning & Performance Technologies

Jim Klaas, DevEd International

Patti Shank, Learning Peaks

Roger Steele, LINGOs

 

Quality and impact

Habitat for Humanity Instructional Designer Susan O’Connell worked with volunteers Aparna Jadhav and Suzanne Davies on the course “Habitat for Humanity International Values in Action.” She noted that volunteers are essential to Habitat’s global mission of eliminating poverty housing and homelessness from the world and to make decent shelter a matter of conscience and action. The work of Jadhav and Davies is different from that of the more usual Habitat volunteer, but just as important if not more so, as this course about how Habitat values volunteerism, and how volunteers are integrally tied into Habitat’s mission, is already in use. “I was so impressed with the commitment of these volunteers,” she said. “I’m the only instructional designer here, so the fact that they were so focused and committed allowed me to focus on other work and get twice as much done.”

The eLearning Global Giveback Competition and the value of the great work that eLearning experts have contributed to the member agencies of LINGOs is incalculable. “Ensuring that staff members in our field offices, in geographically remote areas, are able to learn about priority topics for our organization is critical,” said PSI’s Learning and Performance Manager Marie-Laure Curie.  PSI maximized participation in both the first and second Global Giveback competitions, assigning subject matter experts to multiple volunteers to submit nine courses in the second competition. “Global Giveback volunteers have enabled us to provide quality learning on the right topics ant the right time, improving performance of our global team,” said Curie, who also serves on LINGOs’ board of directors.

Posted by Marian Abernathy

LINGOs Fall 2010 Quarterly Update Webinar

We’re bursting with excitement and have lots of great news and resources to share with members at our Quarterly Update Webinar  on Wednesday Sept 22.

Even if you are planning to attend our Fall Member Meeting (please register by Sept 27th if you haven’t yet!), this quarterly update has news and resources from LINGOs that you won’t want to miss, and that will not be covered at the October 6-7 Member Meeting in DC.

Get the inside scoop on the following topics and more:

  • Need more Elluminate licenses? We’ll shed some light on what we have available to members that can extend this valuable resource

 

  • LINGOs partnerships to Build Project Management Capacity in Southern Africa, Haiti and Latin America: Get an update from Eric, Roger and Mike, who are now in South Africa and Haiti getting this work up and running!

 

  • Want custom-developed eLearning courses on your content but don’t have the budget? It’s not too late to get in on the action of the eLearning Global Giveback. We’ll tell you how!
  •  

And last, but definitely not least…

This year’s meeting will include an “unconference.”  Please think about the topics you may want to share that are not yet on the agenda, as well as those that you want to hear about from others!

We’ve put together some items on the agenda that we know you want to talk about (you’ve been discussing them on LinkedIn, at the virtual coffee break, and talking about them with LINGOs team). But, there’s so much more.  This year’s member meeting is partially developed as an Open-space or UNconference event. Participants will define the topics at the opening session in which we’ll use Buzan Learning’s iMindmap tool (which is available to LINGOs members).  To prepare:

1.       What do you want to learn from other members? This year’s meeting will include an “unconference.”  Please think about the topics you may want to share that are not yet on the agenda, as well as those that you want to hear about from others!

2.       What do you have to share with others? Please bring examples/samples of materials and resources you have developed or are using to promote learning in your organization. We will have two 20-minute sessions where participants can view and interact with each other to share and learn about each other’s resources.

 

Mark Weds, Sept 22, at 11 am Eastern on your calendar for the Fall 2010 Quarterly update: and check the Events on www.LINGOs.org for additional events already on the calendar (some have registration deadlines right around then!)