Have you ever gone to a great course or workshop, been inspired by what you learned, and have every intention of putting your new knowledge into practice as soon as you got back to work?
Have you also experienced finding a mountain of work awaiting you after the inspiring course — and as you dive into catching up on that week away, you find yourself going back to your usual practices, and that you were unable to put what you learned into practice?
Have you been to the inspiring course, been able to summit the mountain of waiting work and had trouble explaining the new concepts to your colleagues and supervisors so that you can put the new practices in place?
Over the past two and a half years, LINGOs has deployed virtual coaching as an effective and cost-efficient performance support and learning transfer mechanism for global participants of the LINGOs Project Services learning programs. We saw the need for performance support after the first very successful training courses in our work with World Vision’s Southern Africa Regional Program to build capacity in project management.
Knowledge & skills alone don’t lead to behavior change
We all know that knowledge and skills alone are insufficient to lead to a change in behavior –think of all the anti-smoking and “just say no” campaigns! While the vast majority of participants successfully passed the PMD Pro 1 online exam, the leaders of the program initially saw relatively low application of the newly learned tools and approaches in the participants’ daily work.
While first piloted in Africa, we’ve done more virtual coaching in Latin America. “Coaching is a necessary complement to any training process,” said LINGOs Senior Facilitator Juan Manuel Palacios. “Without it, you can’t expect change — you can’t ensure transfer of knowledge, change in behavior or achievement of intended organizational outcomes.”
Coaching for performance support & learning transfer
Coaching is a widely-used performance support and learning transfer tool. It is a particularly good approach when participants are asked to develop an action plan at the end of their course work.
Traditional, in-person coaching involving high costs and time for both trainers and participants to travel to a central location was not an option, especially as much of the Project Management Training was offered through a blend of virtual classrooms and other on-line platforms. LINGOs began to offer virtual coaching as a strategy to give learners a chance to apply new skills and receive additional instruction and guidance when they came up against real-world challenges.
We built coaching into the Latin America work that we’re now completing with the GEPAL Project (Gestión en Administración de Proyectos en América Latina) with the Interamerican Development Bank’s Multilateral Investment Fund (MIF) and in additional project management capacity work we’re doing with Catholic Relief Services (CRS), ChildFund-Americas, Islamic Relief, Mercy Corps, Oxfam GB, PATH, as well as with World Vision.
Technology improving, but still a limiting factor in parts of Africa
“Technology is improving monthly in African cities,” said Roger Steele, LINGOs Senior Project Manager, who has led training efforts with World Vision, CRS and PATH in Africa. “Virtual coaching is becoming a very viable option.”
Based on the circumstances of each training cohort, LINGOs has used various technological options for virtual coaching including,
- Groups that trained in a face-to-face environment participating via World Vision’s HoTSpots in Southern Africa,
- Individuals in disparate locations logging into the same virtual classroom platform in which they received training online,
- Participants connecting via Skype when their internet connections were unable to support connections to a virtual classroom.
Roger noted that “participants are often eager to join online sessions but technology access and literacy is still limited in places. Some participants got their first email account to be able to participate in virtual coaching after a face-to-face workshop.”
“At PATH sometimes our people gathered informally around one person with a computer with a good connection and speakers,” noted Julie Baker, Trainer and eLearning Developer, who has overseen the PATH effort to strengthen staff skills among 54 participants in Kenya and Tanzania.
In Latin America, internet access has not been a limiting factor. Through the GEPAL project, LINGOs and partner organizations trained to facilitate training and coaching sessions have found no significant barriers in Brazil, Panamá or Guatemala. However, participants in Paraguay on some occasions did have some connectivity difficulties accessing the sessions offered on the Blackboard Collaborate virtual classroom platform.
Multiple modalities same objective
In the African context, the coaching approach has been more formal. Starting about a month after training, taking the PMD Pro1 online exam and developing an action plan, participants have had the opportunity to engage in virtual coaching sessions. The sessions, held in the Blackboard Collaborate Virtual Classroom, have provided structured review of different tools and an opportunity to share concerns and questions, and to problem-solve ways to remove obstacles to using the tools.
“In one session, a participant shared her concern specifics of where to keep the project’s issues log,” said Julie Baker. “The group and coaches explored advantages and disadvantages of whether to keep it on a Sharepoint® site versus a local network; who puts the data in the document, and how to make it work day-to-day in that particular situation.”
In the Latin American experience in GEPAL, however, after the training, certification exam and action plans are complete, the groups that trained together start looking at project management tools in which the participants are interested in implementing in their organizations. They’ve generally started with design, monitoring and evaluation tools. “One participant provides the coaches with a real project to use as case study for coaching,” said Juan Manuel.
Brazil coaching group develops proposal
Participants from AVAPE (The Association for Valuing Persons with Disabilities), had already identified stakeholders and needed to work specifically on the design of a project and develop a proposal (including a logical framework). During ten hours of coaching, the entire group built the logical framework with results, objectives, M&E indicators and assumptions to prepare a proposal for donor. In this case, the group of coaching participants included the project’s donor as well as a consulting group brought in to develop the proposal. Fun follow up fact, this proposal has been presented and will be funded for AVAPE to implement. |
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Panama plans project transitions
In the coaching we did with the Panamanian group, a participant provided a case where she was working on the project transition and sought coaching on how to build transition planning into the finished project. |
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Coaching on adapting to local reality
The follow-up coaching allows participants to gain insights into the adaptation of tools. “It provides an opportunity to reinforce learning and adapt tools to specific situations, gaining ideas and inputs from other participants who don’t know an organization as well,” according to Juan Manuel.
“Our Country Leader reports a big uptick in use of the RACI matrix,” said PATH’s Julie Baker. “There was lots of conversation in the coaching session on how to customize it, including additional columns to make it work even better for our reality.” She noted that the coach was able to share an example from another organization where they’d added a new column.
The final product of this learning process (from training to coaching) is to facilitate participants’ ability to apply tools in different contexts, for different projects. “After all,” said Juan Manuel, “you don’t need to have the tools in place when you start the project. You can adapt the tools at any phase of during the life of the project.”
Coaching makes the difference
Perhaps the clearest case of the benefits of virtual coaching happened in Mozambique. LINGOs provided face to face training but between connectivity challenges and a lack of familiarity with standardized testing, none of the participants were able to successfully complete the online exam.
However, after a process of self-directed learning, Bento Guilovica sought personal coaching from Juan Manuel. “The coachee MUST be interested and motivated to learn,” pointed out Juan Manuel who provided 8-10 hours of virtual coaching via skype. Bento went on to become a trainer of PMD Pro, who each day after delivering face to face training, was coached through his specific questions on tools and approaches. At the end of his first course, 70% of Bento’s students passed the PMD Pro exam.
Communities of practice
The virtual coaching sessions are creating networks of people using and adapting tools in the real world. “The community of practice can be used for advice and, guidance on how individuals and organizations have adapted or used different tools,” said Juan Manuel.
PATH is preparing to explore additional ways to foster ongoing communities of practice around project management. Roger Steele noted that “a culture of online interaction will evolve and is improving.” There’s more learning to do in the area of strengthening virtual communities and exploring additional ways of coaching and performance support.
Readers are welcome to join the large and growing international community of practice, with over 2800 individuals interested in project management for development, via the open PM4NGOs group on LinkedIn.
Coaching process encourages participants to apply and share learning
“When we went to the Training of Trainers course in PMDPro in Panama, I thought it would be just one more course…,” said José Salvador Aquino Manzo, Mercy Corps- Guatemala M&E Officer. However, the reality of a more comprehensive approach that included coaching is much more.
José Salvador was so inspired by the learning process that in record time, he recruited 40 fellow Mercy Corps staffers and program partners in Guatemala to go forward to strengthen Project management skills in PMD Pro.
For more on LINGOs Innovations in project management capacity building, please see
1. Blended learning blog https://lingos.wordpress.com/2012/08/13/blended-approach/
2. What’s project management got to do with international women’s day https://lingos.wordpress.com/2012/03/05/pm-training-_women/
3. What’s your product https://lingos.wordpress.com/2011/05/16/what%e2%80%99s-your-product/
4. Are NGOs in Southern Africa ready for eLearning https://lingos.wordpress.com/2011/02/28/are-ngos-in-southern-africa-region-ready-for-elearning/
Brian Washburn, Global Training and Development Manager at SightLife. Brian writes the Train Like a Champion Blog. A Learning and Development professional with 14+ years of experience, he was named one of Training magazine’s 2011 Top Young Trainers.
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