eLearning Guild Benefits

Ben K.

Learning Solutions conference experience and other eLearning Guild benefits
B
y Ben Kocarnik, Online Learning Coordinator, Mercy Corps

Being a member of the LINGOs community has a variety of benefits. One benefit that I find increasingly useful is our premium membership with the eLearning Guild. This premium membership includes a free entrance to one of their five major conferences each year. For the first time, I was able to take advantage of this benefit and I highly recommend it.

Last week, I attended the Learning Solutions and Ecosystem conference in Orlando, Florida, USA. This conference provided an opportunity to discover new technologies impacting the learning field, experience new ways to design and deliver content, and engage with peers in the learning field.

It was amazing how much knowledge could be packed into two and a half days! Some of my favorite sessions included tips and shortcuts for Articulate Storyline 2; ways to combine Agile, Lean, and User-Centered Design in selecting an LMS; a forum around developing communities; and how brain science can impact the learner’s retention of training (see attached handouts from some of these presentations).

I even leveraged our one free pre-conference certificate a year for premium members to learn more about “Building business skills to empower the training function.” This certificate provided useful insight on how to achieve internal buy-in for training, especially from your business leaders.

On top of these learning opportunities, the community at the conference proved to be quite vibrant. It was a great opportunity to meet and discuss online learning experiences with others. I found many of my conversations helped validate some of the work I am doing, while also providing me with other ideas to try.

The LINGOs community had a great showing as well, holding down a prominent booth in the main hall and attracting lots of attention with their bracelets from Guatemala. I must say grabbing dinner with several LINGOs members in Downtown Disney was definitely a good time and highly recommended!

Beyond the conference itself, having a premium membership also allows access to all the content on the eLearning Guild website. This includes articles, white papers, research, and forums on everything related to learning.  Their website makes it easy to filter by sources and/or topics to find what you need. I have found their white papers and eBooks particularly helpful in my work at Mercy Corps.

All in all, I am extremely grateful to be a premium member of the eLearning Guild and attend such an outstanding conference.  As a bit of a newcomer to the field of online learning, this membership has been valuable for me to quickly get up to speed, as well as see where the online learning field is heading. If you haven’t already, I definitely encourage you to start leveraging your premium eLearning Guild membership–both the online content and the in-person conferences. I believe it will truly help you in making a difference in where you work!

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Back to School Energy and Excitement

Posted by Marian Abernathy, Director of Member Services & Communications

When I was growing up (in the Northern Hemisphere), this time of year was marked with the energy and excitement of going back to school: learning new things, acquiring new skills, seeing old friends and making new ones… and getting to bring snacks and lunch in a new lunch box.

photo: Ashworth Associates

Learning Departments at International Development and Humanitarian Relief organizations can bring some of that energy and enthusiasm to their global staff with resources from LINGOs.  

New Approaches: Join Dawn Kohler of The Inside Coach in a highly engaging webinar to learn how to bridge the gap to make organizational elearning programs wildly successful for all stakeholders. She’ll share best practices on how to:

  • Dramatically increase course usage
  • Increase skills competencies
  • Enhance accountability and skills execution
  • Create sustainable results
  • Measure success

Register for the September 20 session here.

Timelines: Taking some tips from school and from human behavior, externally imposed deadlines make a difference for almost all of us in getting tasks accomplished. Click hereto learn three approaches that LINGOs LMS Portal Administrators can use to set time limits or deadlines for learners (click on “Time Limits for Courses” under the “Tips & Tricks – Portal Administrator” section).

New Content: The start of a school year is a great time to launch new courses for staff, whether they be compliance courses required by either your organization (check out FHI360’s experience at the September 13 Virtual DemoFest) or your geographic jurisdiction, such as the California state law 1825 that requires 2 hours of training on sexual harassment prevention for managers every two years).

Social Learning: Many learners appreciate the opportunity to learn by interacting with an instructor and/or with fellow students, as demonstrated by the overwhelming success of the recent series of Spanish-language webinars offered through the GEPAL program and outlined in Tito Spinola’s June 14 virtual coffee break on social learning.

LINGOs member agencies can offer their staff the opportunities to:

  • Learn to design and deliver virtual training with other NGO colleagues from around the world through the Virtual Training Mastery Series offered September 25 & 26. Click here to register;
  • Build coaching skills with other global NGO colleagues in the October Coaching Out of the Box sessions. Next 2-part class is October 4 & 18. Click here to register.

Join the discussion with over 800 learning professionals helping each other with organizational learning on the LINGOs group on LinkedIn.

Plan to attend the LINGOs 2012 Member Meeting in Washington, DC – November 28-29 with optional workshops on November 30 in Washington, DC… Details and the registration links coming soon! Snacks and lunches will be included, so you won’t need to bring a new lunch box.

LMS Administrators Community Shaping Up

Blog Post by Joey Watkins, LINGOs LMS Administrator and IT Support

Happy 2012! Many of us make resolutions… to get in shape or make changes to be better in the coming year. LINGOs is no exception. We are putting into action some of what we learned at our 2011 member meeting from Tom Kuhlmann’s super presentation on the power of growing a shared practice community.

If you haven’t had a chance to look yet, January 1 brought a few changes to LINGOs Support and the LMS Administrators Community area of our member site. While it’s still a sharepoint site, you’ll see that we’ve reorganized to make it easier for you to find the answers to your questions. We’d like for the LMS Administrator Community to become your first stop when you have questions or experience issues with your LMS portal.  Over time, we’ll expand and beautify the site as members identify and share new issues and questions with LINGOs Support.  You can access the new site at http://ngolearning.org/learningtools/intralearnlms/lmsadmin/default.aspx

But the website is only part of the community. We’re working hard to strengthen and build the community and enable all of us to learn from each other. We’ve initiated a series of Quarterly LMS Administrators Community Q&A virtual sessions.  The first one was January 10, 2012. With about a quarter of LINGOs member agencies participating in real time, it was a great success.  A few of the topics covered were:

  • Using discussion features in the LMS for self-paced courses
  • Using the Event Manager for staff to register for face to face and virtual classroom learning events
  • Branding/re-branding/editing an LMS portal
  • SCORM Dispatch

If you missed the first Q&A session, you can click here to view the recording or, as always, you can find links to past events by going to the Events section of http://ngolearning.org.  

We are confident that the enriched community will be a valuable resource to all of LINGOs’ 75+ international member organizations. By actively participating: seeking information from and contributing knowledge to the community, you’ll help LINGOs move its technology and tech support forward.  With the new year we also documented and put into effect our Member Service Level Agreement for Technical Support.  This document outlines the level of support for the LMS portal included in your LINGOs Membership, as well as the services that will incur additional fees.  You’ll find it on the LMS Administrators Community site.

We hope these changes make getting support for your LMS portal as worry-free as possible, and are looking forward to working with you throughout 2012.

The next LMS Administrator Q&A  is scheduled for April 24, 2012 at 11:00 AM Eastern Time. Member Agency LMS Administrators, please click on the button below to register.

Register for LINGOs LMS Administrator Community Q & A - April 24, 2012 at 11:00 a.m. eastern time on Eventbrite

Considering an LMS for your international NGO? Some food for thought and useful tips from LINGOs Member Agencies

Posted by Marian Abernathy, LINGOs Director of Member Services & Communications

Most of the 70+ international development, humanitarian relief, social justice, and conservation NGOs that are members of LINGOs are using a Learning Management System (LMS) to distribute courses to their global staff and track their progress, all in a secure environment!

LINGOs INGO memberships include the deployment of a secure LMS, which is available, and accessible by any staff member with a web connection and an Internet browser.  One of the main advantages an LMS offers over a traditional website is its reporting capability: agencies can record their learners’ participation in courses and events and share these reports in several useful formats.

The LMS provides capability for Instructor-led synchronous and asynchronous learning as well as providing scheduling and tracking of online and live events!

As you are considering putting an LMS in place for your organization, there are a number of issues to consider. Many of these have been asked in the LINGOs Discussion Group on LinkedIn, are posted on the LINGOs Member Site (http://ngolearning.org) or have been touched upon in earlier posts here. This blog post curates many of those responses.

How much effort should we expect to set up the Portal?

There are several aspects of setting up the LMS. The technical set-up is actually the easiest, and LINGOs will establish the portal, train several of your staff on how to get it to look the way you want, and show you how to manage it (plan for 1-2.5 hours for this on-line training).

Then comes the larger start-up process of planning, branding, selecting courses and preparing a communications plan. Few agencies have personnel dedicated 100% to this effort, so it can stretch out over weeks to several months.  However, with a tight time frame and a dedicated and experienced new staff person, The Grameen Foundation, which  joined LINGOs in early October 2011 as a Level 2 Member*, was able to set up, brand and launch their portal in less than two weeks. (Discussion of this in the LINGOs group on LinkedIn).

*Level 2 Membership benefits include a brandable LMS portal and the ability to select courses for it from among the LINGOs Catalog and ability to post custom-developed courses, or purchased seats to SCORM Conformant commercially supplied courseware.

FHI 360 documented its process of planning, piloting and launching its portal in a great post on the LINGOs Blog in January 2011 (click here for the post) and in the June 2011 Virtual Coffee Break (click here for recording)

What are the Steps to Getting Started? See the summer 2011 Series of Posts by Ruth Kustoff on the LINGOs Blog:

 

Getting started: Identify Top Learner Needs and Develop a Plan

 

Selecting Courses to Meet Learner Needs

 

If you build it, will they come? Develop Communications Plan 

Please also see info below, about upcoming December 8 Virtual Coffee Break on Building Engagement and Marketing Learning Resources to Global Employees 

How much time should we plan for ongoing management of portal? The answer to this varies tremendously, depending on size of organization, set-up of the portal, and whether there had recently been an activity that increased demand for courses. In a LinkedIn Group discussion on this, members reported the time ranged from  20 minutes to an hour a day on a heavy day for Habitat for Humanity, with 2600 registered users. Other agencies spend 2-20 minutes per day responding to registration requests and inquiries from present users. With the order manager functionality in place (Level 2 Portals), processing requests for existing student accounts should take 1-2 minutes.

Where can we find additional resources?  You can find manuals, tips, tricks, recorded webinars and a wealth of resources on planning, branding, Developing, Launching courses in the IntraLearn environment on the LINGOs LMS Administrator Community Site.

Participate in two upcoming live (virtual) events: 

Join the Dec 8, 2011 LINGOs Member Virtual Coffee Break in which “Barista” Catriona Moriarty of Conservation International in an informal virtual coffee around engagement and marketing of self-paced learning resources. Conservation International (CI) launched its eCampus just about a year ago. Learn a bit about CI’s experience, share your experiences and ideas. What ideas and approaches have you used to build interest, excitement and utilization of learning resources globally in your organization? What’s worked well? What would you like to try?

LINGOs’ LMS Administrator Joey Watkins will facilitate the first LMS Administrators Q&A Session on Tuesday January 10, 2012 from 11am- noon Eastern time (same as New York). LINGOs member agency LMS Administrators are encouraged to register to attend this session. To register, visit http://lingoslmsjan2012.eventbrite.com.

SCORM Dispatch – First year of positive experiences

Posted by Robb Allen, LINGOs

July 19, 2011 marked the one-year production release of SCORM Dispatch.  If you’ve missed discussions about SCORM Dispatch over the past year, a little history regarding the driving force behind SCORM Dispatch might be helpful. This post provides an overview, and you can also read our August 2010 post on the topic.

LINGOs’ many course partners provide our members with an array of courses over whose content we must keep tight control.  We cannot simply provide our member agencies a full SCORM course package to install on an LMS not managed by LINGOs.  Therefore, up until the adoption of SCORM Dispatch, the only way for member agencies that wanted to access any of the courses in the LINGOs course library (one of the many benefits of being a member of LINGOs), was to use the LMS onto which we had installed the courses.

The LMS supplied as part of LINGOs membership meets the online learning needs for most of our members.  However, some of our member agencies — especially those that have matured past a one- or two-person training department — need features that aren’t available out-of-the box with the LINGOs-supplied LMS.  For example, custom on-the-fly reporting; single sign-on between an organization’s intranet and its LMS portal; and integration of human resource systems, talent management systems, and other systems with its LMS.   LINGOs is a small organization, the customization requests from member organizations were simply too numerous and complex for us to handle with a small IT department and would have been burdensome for the partner which provides our LMS.

Requirements Identified

We discussed this challenge with our member agencies at our October 2009 member meeting and sought a solution through which any member organization that needed features other than those available with the LINGOs-provided LMS could choose to install and manage on their end any LMS and still gain access to the courses in the LINGOs course library.  Our solution had to:

  • be LMS agnostic (as long as it is SCORM conformant), and
  • require little-to-no programming by LINGOs and our member agencies, and
  • ensure that LINGOs retained control of course packages and content to satisfy our partner relationships, and
  • ensure that LINGOs could shut off an individual course or entire set of courses for a single member or all members.

There were many other smaller must-haves in terms of reporting and tracking and quite a few nice-to-haves but the four items identified above were the most important to both member agencies and to LINGOs.

In November 2009, LINGOs contacted Rustici Software to discuss our needs and see if they had a solution.  True to their forward-thinking, the folks at Rustici Software were already working on product that sounded like it would meet our needs. They called it SCORM Cloud (we call it SCORM Dispatch).  We began working with them by test-driving the beta version and providing suggestions for improvement along the way.  In May 2010 we rolled out a beta test for our member organizations and in July 2010 released SCORM Dispatch into production.

Using SCORM Dispatch

We described how it works in our August 2010 post on SCORM Dispatch. Briefly, here’s the process a member agency must follow to use it.

Step 1: The agency goes through a testing period to ensure that its LMS and SCORM Dispatch are communicating properly. 

Step 2: Once the member is satisfied that SCORM Dispatch and its LMS are communicating properly, the member agency signs a license agreement to use SCORM Dispatch and identifies the courses it wants to access from the LINGOs course library.

Step 3: LINGOs sets up an account (destination) for the member in our production SCORM Dispatch environment and creates course packages (dispatches) tied to the member account. 

Step 4: The member installs each package on its LMS as it would any SCORM course created internally or purchased from a vendor. 

Step 5: The member agency staff members are informed about, can register and take courses as they would any other.  

LINGOs Member Experiences

SCORM Dispatch is indeed a welcome addition to LINGOs. The production roll-out and troubleshooting process in the first year have been almost error-free and we can’t say enough great things about the folks at Rustici Software.  As always, the LINGOs community provides great value to our members by sharing experience. Read on to learn about how two member agencies are using SCORM Dispatch.

Catholic Relief Services (CRS) has been using SCORM Dispatch in conjunction with Cornerstone on Demand since October 1, 2010.  Cornerstone on Demand has integrated talent management, performance, succession planning, career support, and learning (LMS) modules.  As CRS staff evaluated Cornerstone on Demand, they knew that they really couldn’t pursue implementation without maintaining access to the LINGOs course library which had been an incredibly valuable and well-utilized resource to support their staff.

SCORM Dispatch was a great option as CRS was ready to expand some of its learning programs.  CRS HR/Workforce Development staff were interested in rolling out curricula, targeting the audiences for certain offerings (by position, location, etc.) and minimizing the “high touch” in some areas (for example, providing automated emails and reminders to support staff in learning programs) to save that time for personalized support.  The team wanted to include levels 1, 2 and 3 evaluations with some CRS courses and programs.  In addition, they sought expanded reporting capabilities. CRS is using the Cornerstone on Demand LMS module to support face-to-face and blended events.  Staff can enroll online for a training or workshop and in some cases access pre-requisite e-learning, reading or assignments; take pre- and post- assessments; and then access an evaluation following the event.  Catholic Relief Services staffers around the world recognize the value in utilizing available resources to support their career development, to promote better knowledge management within the organization, to measure learning and look for evidence of impact in their training and learning programs.

Since the implementation of SCORM Dispatch, CRS’s workforce Development Team is pleased be able to link its competencies to learning options in the Cornerstone on Demand LMS module that staff members access through their online development plan.  While creating a development plan online, staff can review the competencies for their position, and with another click they can review some of the recommended options for supporting achievement of those competencies.  They can register and launch them directly from their development plan.  Additionally, Catholic Relief Services has enabled online CVs and career preferences that allow staff to express their career interests in the near and longer term, and to include details on their skills, experience, languages, etc.  Catholic Relief Services can use this information to ensure that its staffing pipeline is maintained for key positions.  In the future the information will also be used in emergencies or staffing situations for which CRS needs to quickly access skill sets, languages and availability to respond to a disaster or other rapid-onset staffing situation.

EngenderHealth has been using SCORM Dispatch in conjunction with Moodle since late June, 2011.  As part of its overall learning and development approach, EngenderHealth needed to offer a variety of eLearning resources including courses from the LINGOs catalog as well as in-house custom-created courses and training through a one-stop source, EngenderHealth’s Moodle LMS.

SCORM Dispatch provided an easy, seamless way to integrate the LINGOs courses into Moodle.  Together with their in-house courses, the LINGOs courses allow staff to expand their skills, knowledge and expertise in key areas, and ultimately enables EngenderHealth to achieve its mission.

EngenderHealth has received very positive feedback thus far.  They are already planning the next rollout with new course offerings and look forward to continuing to enhance the professional development of their staff.

What’s next?

Since the production release of SCORM Dispatch one year ago, LINGOs member agencies have launched nearly 4,300 course instances using Moodle, PeopleSoft Enterprise Learning Manager, and Cornerstone on Demand LMSes.  As three more member agencies are in the process of testing SCORM Dispatch with their chosen LMS, we expect this number to be much higher in another year.

Member agencies wishing to utilize SCORM Dispatch must be a Level 2 or Enterprise member of LINGOs.

For more information about SCORM Dispatch, please click here or contact Support (at) LINGOs.org.

FHI’s Pilot Launch of eLearning through a LINGOs membership: process, results, and lessons learned

Guest Blog post by Peter Balvanz
Program Officer, Knowledge Management, FHI, Durham, NC, USA

 In August of last year FHI joined the LINGOs community.  From October 11 to December 11 we conducted a pilot eLearning initiative with four FHI country offices to help inform us in our global roll-out, which we are currently planning.  Pilot objectives included:

  1. Understand value of courses for global employees
  2. Test the course approval process
  3. Manage workflow before global roll-out.

 

Relying heavily on LINGOs staff and website, other member organizations, and a strategic group at FHI, our pilot was deemed a success.  At the conclusion of the two month pilot:

  • 212 staff were batch-load registered to our portal
  • 25% of these staff registered for at least 1 course (52/212)
  • Individual staff requested 4 courses on average at first visit
  • Among courses started (70), 40% were completed (28) during the pilot period (not all country offices started the pilot on Oct 11).
  • Courses generally took between 1-2 hours cumulative time.

 

PROCESS

Aiming to quickly offer courses to country office staff in our pilot, we were able to register staff, and communicate select course offerings through a branded portal within two months.  Several strategies facilitated this accomplishment, including:

1) LINGOs support staff and website – the website generally had answers to questions we had, but if it didn’t, the staff did

2) LinkedIn member and organization support – other experienced organizations collaborated to answer our posted questions, offering advice from personal experience and guidance documents used with their own staff

3) Forming and utilizing a strategic working group representing diverse departments at FHI.

In the case of the first two, FHI was the beneficiary of strong institutional knowledge, best practices, and lessons learned.  LINGOs staff were consistently timely in providing solid support and successfully facilitated beneficial relationships among member organizations.  The advice and guidance documents shared with FHI by member organizations provided an easy-to-assemble structure that enabled a quick release to pilot countries. 

FHI's Pilot Learning Portal

 

 Internally, FHI assembled a strategic working group to develop policies and divide necessary labors.  Our group included an administrator from Knowledge Management; HR representatives; Global Portfolio Management (GPM – country office liaisons) to aid in decisions important to international FHI staff; and IT.   Our decision making body crossed responsibilities to ensure all relevant voices were heard and we could get the most from our LINGOs membership. 

The strategic group sought input from country offices to advertise eLearning, tailor course selections to country needs, and to select countries interested in a pilot.  First, a short survey was emailed to country directors asking them to select courses most relevant to their staff and inquire whether they would be interested in participating in the pilot.  Pilot countries selected were to be diverse in staff size, capacity, and bandwidth, to get a better sense of the wider benefits of courses and challenges.  Learning areas deemed most important across the country offices were used to populate our portal with about 50 courses. Before including in the portal, most of the courses were quickly reviewed by staff from departments represented in our strategic group. 

As our preparation progressed, we wrote numerous template documents, including: Welcome letter to liaisons; Welcome letter for staff to be sent by liaisons; single sheet orientation to LINGOs; administrative roles and responsibilities; and policies and procedures, including screen shots for users. 

Once our portal was branded and loaded with courses, the opportunity was disseminated to staff through a country office liaison selected by the country director.  Liaisons were welcomed through an email describing responsibilities, and followed by a more in-depth phone call.  To encourage greater communication with country staff, we sent three bi-monthly updates and reports to liaisons offering support.  We also arranged one collective Elluminate session for liaisons to share their experiences and to show how to view reports as the country’s Registrar. 

FHI Human Resources Officer in Sudan Rose Obede accesses an online course during the pilot initiative

 

Evaluation and Lessons Learned

Upon conclusion of the pilot, we developed surveys for both liaisons and pilot staff to answer our objectives questions.  Staff believed most courses to be relevant to their jobs, easy to navigate, and easy to understand, but noted that work demands and bandwidth to be barriers to access in some countries.  Staff appreciated the opportunity for development, but desired more public health specific courses.  Liaisons believed eLearning to be a good opportunity for staff development and spent an average of 1-2 week assisting staff. 

Numerous lessons were learned to help guide the eventual global roll-out.  Though staff were informed of a user name and password given to them, many would sign-in as new users, thus creating extra work for administrators to avoid double identities.  Countries with low-bandwidth would get frustrated by courses freezing, a reality that cued us to the need to better advertise courses designed for low bandwidth areas.

Also worth noting for greater context, FHI did not deploy eCornell during the pilot.  Our primary focus was giving access to courses from the LINGOs course catalog.  Finally, we are in the initial stages of promoting Articulate.  We have installed copies of the software on shared spaces in our domestic offices, and have begun promoting the software.  Our next steps include revising our procedures manual, reviewing courses in our portal, and beginning to disseminate the opportunity to a wider audience.

SCORM What?

Over the past couple of years, LINGOs has spoken with several member agencies regarding their desire to utilize a learning management system (LMS) other than the LMS portal provided as part of LINGOs membership.  Although LINGOs doesn’t require member agencies to use a particular LMS, access to content in the LINGOs Catalog has not been available outside the LMS portal provided with membership…until now.

About nine months ago, LINGOs began working with our partner Rustici Software, to develop an LMS-agnostic solution which would allow LINGOs to retain full control of content available in the LINGOs Catalog while allowing the member agencies that prefer to use another LMS (such as Cornerstone on Demand, Moodle, PeopleSoft ELM, etc.) the ability to access content from the LINGOs Catalog.  In March 2010, LINGOs sent an email to member agencies regarding the plans for the new product. In May 2010, four agencies (Catholic Relief Services, Population Services International, Save the Children US, and The Nature Conservancy) began beta testing the new product.  On July 19, LINGOs released the new into production.

 

The product, called SCORM Dispatch, allows LINGOs to provide very tiny SCORM 1.2 course packages to a member agency that can be loaded into the member agency’s SCORM 1.2-conformant LMS of choice.  Once loaded, the course package appears as just another course within the member agency’s LMS catalog.  The member agency has the ability to enroll users and control access to the course within their LMS.  Content for the LINGOs Catalog courses still resides at LINGOs.

When an enrolled user clicks on the course within his or her agency’s LMS, the SCORM Dispatch course package connects to SCORM Dispatch, authenticates the user, and passes certain SCORM 1.2-related data back to the agency’s LMS.  All of this is done in the background with no additional login required by the user.  During the course session, small bits of data are transferred between SCORM Dispatch and the member agency’s LMS on behalf of the user.  When the user completes the course, completion status, completion date, and course grade (if applicable) for the user are passed to the member agency’s LMS. 

 

SCORM Dispatch opens a whole new world of opportunities for agencies with needs beyond what the basic out-of-the-box IntraLearn portal provides.  For example, if an agency wanted to:

  •  Synchronize user data between an LMS and internal systems (HRIS, talent management systems, etc.)
  • Establish a single sign-on between an LMS and internal systems (SharePoint sites, internal web sites, etc.)
  • Configure an LMS that generates custom reports
  • Create a system whereby LMS usage reports are emailed to targeted groups or available for download
  • Deploy an LMS that has more robust social networking features, talent management capabilities, or more robust course management features

then SCORM Dispatch could be used with the agency’s chosen LMS to help achieve these goals (in addition to others not mentioned).  SCORM Dispatch would be the delivery mechanism for the course content from the LINGOs Catalog and the communicator of course status to the member agency’s LMS.  The member agency’s LMS would handle all other processes. 

As stated in previous messages, SCORM Dispatch is an add-on.  Member agencies wishing to utilize SCORM Dispatch must be Level 2 or Enterprise members (or upgrade existing Level 1 membership).  Depending on membership level, there is a one-time fee and annual maintenance fee to utilize SCORM Dispatch (See Member Benefits for details).

Thanks to the partnership with Rustici Software and the hard work of our Beta Testing members (CRS, PSI, TNC and Save the Children-US) and the leadership of Robb Allen,  LINGOs very pleased to be able to offer this add-on product to member agencies that have matured beyond the basic out-of-the-box features of the IntraLearn portal provided as part of LINGOs membership. 

Member agencies wanting more information about SCORM Dispatch, can find it here:  http://ngolearning.org/communities/lms/community/pages/SCORM%20Dispatch.aspx.  LINGOs members with questions not answered within the aforementioned site, please contact Robb [robb (at) lingos.org].