Posted by Gus Curran, LINGOs Manager of Member Services
It is hard to believe it has been four months since my first day at LINGOs. I’ve been enjoying my time as the newest staff person, but in May, LINGOs made a new hire: Beth Bramble, Technical Support Specialist. Beth will be working with Robb Allen on all things technical support. She brings experience not only with the IntraLearn LMS, but she also has graphic design skills and experience with Moodle. We are thrilled to have her on the team. This means, however, that I am no longer the “new kid on the block” at LINGOs, and this has me reflecting on my first few months on the job.
Making the transition from LMS Administrator/Key Contact for a member organization to a LINGOs staff member was generally very smooth. I had already met almost everyone on the LINGOs team at the annual meetings or at various conferences. I was familiar with LINGOs and its mission, and I was excited about joining the team in the newly created position of Member Services Manager.
My first assignment and priority was to help Robb on the technical support help desk so that he could focus on bigger projects such as coding the Last Mile Learning portal. A few months spent solving technical problems and helping members has been a great way to meet many of you. It has also given me both valuable insight into some of the challenges members face and ideas on how we can address those challenges moving forward.
While stepping into my role at LINGOs has been mostly stress-free, the transition from traditional office worker to a virtual worker was more challenging. At LINGOs we don’t call ourselves telecommuters; that term doesn’t apply, because we all work from home and there is no office to commute back to. I like the term “digital nomad” because I truly can work from anywhere in the world. That said, anywhere in the world up to this point is two places: my house and a Starbucks down the street. But I can work from anywhere, if I want to. I suppose I’m more of a digital roamer. I do occasionally roam over to the dining room with my laptop.
If we’ve met before, you might have guessed that I’m what some refer to as a “people person.” On the Insights Color Wheel, I’m sunshiny yellow! Going from an office full of people to just me in my house was a bit of a shock. The first few weeks were difficult. I placed a bird feeder outside of my home office window and named some of the regular visitors after former colleagues. I looked forward to the mailman dropping by and found reasons to be near the door at the time so I could say “hi.” When the woman who makes a daily run past my house with her dog hadn’t gone by in a week, I was concerned. (Don’t worry—she returned, with the dog.)
Over time, however, I have come to enjoy this working-from-home thing. With Skype, Blackboard Collaborate, and that old standby the telephone, I’ve discovered that I stay connected with my LINGOs colleagues and members throughout the day. Skype IM is now my water cooler. I get what I need.
Now I’m handing the new-kid-on-the-block baton to Beth. As Beth takes over as key support contact, I will begin to take what I’ve learned from the past few months and think of ways to improve the LINGOs membership experience.
My “door” is always open. As LINGOs members, you are always welcome to email me (Gus[at]LINGOs.org) or find me on Skype (gus.curran) if you ever want to talk to me about your LINGOs membership. Not only am I always happy to speak with members, I could probably use the company.