Blog Post by Joey Watkins, LINGOs LMS Administrator and IT Support
Happy 2012! Many of us make resolutions… to get in shape or make changes to be better in the coming year. LINGOs is no exception. We are putting into action some of what we learned at our 2011 member meeting from Tom Kuhlmann’s super presentation on the power of growing a shared practice community.
If you haven’t had a chance to look yet, January 1 brought a few changes to LINGOs Support and the LMS Administrators Community area of our member site. While it’s still a sharepoint site, you’ll see that we’ve reorganized to make it easier for you to find the answers to your questions. We’d like for the LMS Administrator Community to become your first stop when you have questions or experience issues with your LMS portal. Over time, we’ll expand and beautify the site as members identify and share new issues and questions with LINGOs Support. You can access the new site at http://ngolearning.org/learningtools/intralearnlms/lmsadmin/default.aspx
But the website is only part of the community. We’re working hard to strengthen and build the community and enable all of us to learn from each other. We’ve initiated a series of Quarterly LMS Administrators Community Q&A virtual sessions. The first one was January 10, 2012. With about a quarter of LINGOs member agencies participating in real time, it was a great success. A few of the topics covered were:
- Using discussion features in the LMS for self-paced courses
- Using the Event Manager for staff to register for face to face and virtual classroom learning events
- Branding/re-branding/editing an LMS portal
- SCORM Dispatch
We are confident that the enriched community will be a valuable resource to all of LINGOs’ 75+ international member organizations. By actively participating: seeking information from and contributing knowledge to the community, you’ll help LINGOs move its technology and tech support forward. With the new year we also documented and put into effect our Member Service Level Agreement for Technical Support. This document outlines the level of support for the LMS portal included in your LINGOs Membership, as well as the services that will incur additional fees. You’ll find it on the LMS Administrators Community site.
We hope these changes make getting support for your LMS portal as worry-free as possible, and are looking forward to working with you throughout 2012.
The next LMS Administrator Q&A is scheduled for April 24, 2012 at 11:00 AM Eastern Time. Member Agency LMS Administrators, please click on the button below to register.