LINGOs’ Support Strategy for Elluminate

One of the most popular learning tools employed by LINGOs members is Elluminate Live!  To date, LINGOs members have used the Elluminate on-line classroom to host over 3,200 sessions.  On any given day, staff members from all over the world sign on to learn how to do their work more efficiently and more effectively.  Tomorrow, for example, learners will log in from Afghanistan, China, Egypt, Ethiopia, Mongolia, Pakistan, South Africa, Uganda, Vietnam, and Zimbabwe.  Who knows where we will reach in the future! 

As adoption of the tool increases, LINGOs member agency staff have questions about all aspects of the IntraLearn LMS, including:   “What orientation resources can they access?”  “Is there training for Participants? Moderators?” “What usage reports can LINGOs member agencies access?”  “What if I need help troubleshooting?”  “What if I lose my passoword?”

The LINGOs Support Strategy for Elluminate Live provides an easily accessible repository for all these questions and more.  This knowledge base will evolve and expand over time.   Furthermore, if there are any points that are not covered in the strategy, add a comment to this blog post and we will address the topic.


Articulate Flash Player Updater Ready for “Prime Time”

In two previous posts, I had indicated some of the impacts that the new version of Flash Player has had on courses developed in Articulate Presenter and on the user experience of Articulate Engage v1.

The Articulate support team has done an excellent job documenting the fix to the compatability problem, and I am happy to share that the Articulate Flash Player Updater patch is fully operational.  A previous version of this Flash Player Updater had addressed all the challenges associated with the Presenter Output files, but had not succeeded in fixing the problem that caused Engage to fail when loading in a Flash Player v10 loaded machine.  The Updater has now been tweaked and is working perfectly on my machine that is loaded with Flash Player v10.

If you are using Articulate Presenter or Articulate Engage, be sure to download the most recent Flash Player Updater.  Follow the instructions provided by the Articulate Support Team at the following site.

Articulate Engage and Flash Player v10

The release of Flash Player 10 has led to compatability problems with Articulate Presenter Version 5.  Fortunately, as indicated in the previous blog post  Articulate has provided a Flash Player 10 Updater that is very effective at revisign your Articulate Presenter output files so that they will run effectively for users with Flash Player 10 installed.  Several LINGOs members have applied the fix outlined in the blog post and the results have been very positive.

However, while the last blog post focused on the impact of the new Flash version on Articulate Presenter Users, it is important to acknowlege the impact of the version release on Engage developers as well.  According to the Articulate Knowledge Base users who have run Articulate Engage v1 will have difficulties launching the application after they install Flash Player v10.  More specifically, Flash Player 10 users will find that “Engage will prompt you to install Flash Player 6 and then discontinue working. “ 

While the Articulate Knowedge Base indicates that this problem will be resolved after the Articulate Flash Player 10 Updater is installed, my experience did not find that to be true.  While I installed, uninstalled and reinstalled the Updater multiple times, I was unable to successfully launch Engage v1 while I had Flash Player 10 installed.  Instead, I resorted to uninstalling Flash Player 10 and installing an earlier version of the Flash Player (in my case v9.)

Given the strong support that Articulate provided to resolve problems with Articulate Presenter so as to make it compatible with Flash Player 10, it is likely that the compatability issue will be addressed fully in the near term.  For now, however, I would recommend that Engage developers forego installing Flash Player 10 until this compatability problem has time to be resolved.