Important! New Flash Player Release Might Impact the Performance of Articulate Courses

Today’s posting on the Articulate Word of Mouth Blog   identifies a potential challenge Articulate course developers will have with the newest release of the Adobe Flash Player.  If you or your users upgrade to Flash Player v10 (released today), you may not be able to properly view courses created with Articulate Presenter 5.

The blog post does a good job identifying where the problem lies with the compatability of Flash 10 Player and Articulate courses.  Earlier today, I downloaded the new version of Flash Player, and was able to replicate the problem identified in the blog post.  With the new version of Flash Player, I was unable to view Articulate Courses that were previously loaded to the web and to the LINGOs LMS.

The good news is that the blog post provides instructions on how to ensure any courses you developed previously are accessible by your audience with Flash 10 Player installed.  In summary, Articulate recommends that you do  do the following:

1.       Download and install the new Articulate Presenter 5 Updater for Adobe Flash Player 10, which will update the stealthray.swf file to correctly detect the Flash Player 10 version number.

2.       Review FAQs about this updater in the Presenter 5 Knowledge Base: Why are my presentations not loading with Flash Player 10?

3.       Run the updater (look for the Flash 10 Updater icon on your desktop) on all your local and Web-based Presenter 5 presentations.

4.       Clear your browser cache (and instruct your users to do the same) and view impacted Presenter 5 presentations; they should play just fine now.

Important notes:

  • The LINGOs team has tested the fix identified by Articulate and we find it is working.  NOTE – however that the automatic updater does not appear to correct the problem if your published course files are embedded in .zip folders (which is the norm with LINGOs courses loaded to the LMS.)  To update your published files that are found in .zip files, you will need to republish your course manually (which we did  and were able to successfully load content that is accessible via the Flash 10 Player on the LMS)
  • The newly released Articulate Rapid E-Learning Studio ‘09 (including Presenter ‘09) and other Articulate products (such as Quizmaker 2.x and Quizmaker ‘09) are not impacted by this Flash 10 issue.  LINGOs member agencies are not yet using this version of the product, but we hope to move that direction in the future.

§ The updater will also update your installed Presenter 5 files, so new presentations will not need to be updated

Learn more in the Articulate Knowledge Base

5 thoughts on “Important! New Flash Player Release Might Impact the Performance of Articulate Courses

  1. The attending problem that we have discovered with the Flash 10 rollout is that Articulate Engage will not open for production. Do you know of any fixes in the works for that?

  2. Several of the Presenter 5 courses that we republished and posted to the LMS had embedded Engage files. I have tested those courses and found that the Engage interaction is working.

    I do not use Engage as a stand alone application and therefore have not needed to address the Flash Player 10 compatibility challenge outside the context of Engage files embedded in Articulate Presenter courses.

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